December 2010

In This Issue


Season's Greetings

Holiday greetings from UHC

Get Started Today for 2011 Joint Commission Surveys

Image of 2011 UHC Accreditation Resource GuideUHC's comprehensive Accreditation Resource Guide is popular: it is the second most downloaded item from the UHC Web site. Find out why by reading the updated 2011 edition, a resource developed with UHC member input. "The most valuable lessons come from colleagues who share their insights from preparing for and undergoing Joint Commission surveys," said Larry Poniatowski, principal consultant for UHC's Accreditation Services.

The guide includes UHC's accreditation process resources and the Continuous Survey Readiness: A Best Practice for Safe, High-Quality Patient Care white paper. In addition, revisions to Joint Commission hospital accreditation requirements are documented. For more information, contact Larry Poniatowski at (630) 954-6676.


Single Sign-On Goes Live for UHC, Novation Web Sites

Earlier this month, UHC and Novation implemented single sign-on (SSO) technology for the UHC Web site and UHC Marketplace (hosted by UHC's supply contracting company, Novation), allowing members to easily navigate between the 2 sites and access a robust array of resources and tools. Read more.


Sign Up for a Web Conference: Ensuring Readmission Appropriateness

EHR logoJoin UHC and Executive Health Resources (EHR), the Physician Advisor Company, for a complimentary Web conference examining how to create an admission review process that proactively addresses the appropriateness of readmissions. This event, to be held on December 15 at 1:00 PM central, will provide insight into building and optimizing an admission review program that leverages utilization review and physician advisement. According to the Medicare Payment Advisory Commission (MedPAC), more than 13% of 30-day readmissions and $12 billion (approximately 80% of all Medicare spending on readmissions) is avoidable through the use of best practices. Read more.


UHC Membership Reaches 112

North Shore-Long Island Jewish Health System (NSLIJ) joined UHC with board approval in October, bringing with it 4 tertiary care hospitals (Lenox Hill Hospital, North Shore University Hospital, Long Island Jewish Hospital, and Staten Island University Hospital) as well as 8 community hospitals and a children's hospital. The NSLIJ system has more than 5,600 hospital and long-term care beds and is the second-largest secular nonprofit health system in the nation.

Earlier this month at the December board meeting, 2 additional members were approved: the USC University Hospital, a 411-bed acute care facility in Los Angeles, and The Children's Hospital of Philadelphia, the nation's first hospital devoted exclusively to caring for children.

 UHC's full membership now numbers 112; associate members total 254.

"We are thrilled to welcome these prestigious organizations into UHC and expect that they will benefit greatly from UHC's power of collaboration," said Irene Thompson, UHC's president and chief executive officer.


Spend Data Collection Made Easy

Throughout 2010, UHC has been working with its supply contracting company, Novation, to further enhance their data and analytics offerings to supply chain members. Since the beginning of the year, data intake and the preparation and processing of files for SpendLINK, UHC's spend analytics tool, have been successfully transitioned to Novation.

Another process improvement initiative is automating the acquisition of members' procurement data to provide more timely and accurate reports while significantly reducing members' workload. Novation is offering this new process to UHC supply chain members that use SpendLINK regularly. Read more.


Regional Meetings Set Following Success of New York Database Symposium

Photo: Attendees at New York Symposium

Nearly 100 performance improvement professionals from member hospitals in New York, New Jersey, and Connecticut recently attended the first regional meeting on use of the UHC Clinical Data Base/Resource Manager and UHC's performance improvement program, Imperatives for Quality, at NewYork-Presbyterian Hospital. Read more.


See UHC's Top 10 Publications for 2010

Below are the 10 most frequently visited documents on UHC's Web site in 2010 to date, representing performance improvement, supply chain, and council-specific items. Presentations and Web conference recordings are not included.

In future issues, UHC News will continue to share information about UHC's most popular publications so that members can see what their colleagues are accessing.

For more information, contact Linda Bosy, senior director, at (630) 954-2808.


Members Learn New Tools, Benefit From Networking

"I enjoyed this day and it exceeded my expectations." "Very professional; enough specifics yet easy-to-read presentations." "I was able to connect with peers and exchange numbers, and I felt supported." These were some of the comments from UHC members who attended an orientation held at UHC's corporate offices on October 19-20.

Five representatives from Oregon Health & Science University and Froedtert Memorial Lutheran Hospital, Inc. (The Medical College of Wisconsin) learned about UHC's programs and services, comparative databases, and other resources. They networked with each as well as UHC staff to learn about current issues, solutions, and best practices.

The next on-site orientation will be held in April 2011. The UHC overview and Web tour will be conducted via Web conference every other month throughout 2011, beginning on February 22 at 12:00 PM central. For more information, contact Simone Hunt, member support specialist, at (630) 954-5812 or Betsy Pitak, member support specialist, at (630) 954-1722, or visit the UHC Introductory Training page for details on specific program overviews.

Photo: Attendees at October UHC On-Site Orientation

First row, L to R: Michael Lieberman, MD, associate chief health information officer, and Troy Schmit, director, Quality Management, Oregon Health & Science University. Second row: Karen Luther Carlson, director, Quality Management and Patient Safety, and Ann Morstad Boldt, program manager III, Froedtert Memorial Lutheran Hospital, Inc. (The Medical College of Wisconsin); Juni Muhota, medical affairs program manager, Oregon Health & Science University.


Access Managed Care Contract Comparisons Online for Improved Negotiations

Contract Compass iconMembers that submit financial data to UHC's Clinical Data Base can now access Contract Compass online. Contract Compass is an interactive benchmarking tool and a packaged pricing model that allows custom comparisons of managed care contracts, by individual payer or insurance product, with those of peers on a national or regional basis to support more effective contract negotiations.

For more information, contact Dan Skiles, director, at (630) 954-2440.

Mortality, Other Indicators Updated in IQ Report

The newly released IQ Report containing 2nd-quarter 2010 data features new indicators in:

  • Mortality and length of stay
  • Core measures/CAHPS
  • Capacity management

"Members can be assured of up-to-date metrics and other report enhancements in each quarterly report, as UHC is committed to providing the most accurate and current data available," said Emmet Goldberg, associate vice president, Operations.

To learn more about the IQ Report, contact

Ten Members Named Supply Chain Top Performers

UHC recognized 10 member organizations that have made significant and measurable achievements in improving their supply chain performance and consistently model best practices in supply chain optimization. Awards were presented at the UHC Supply Chain & Clinical Resources Council meeting held on October 28-29 in Newport Beach, Calif. Read more.

Top Performers Give Tips to Reduce Supply Chain Costs

Healthcare Financial Management Association newsletter"10 Ways to Reduce Supply Chain Costs" was published in the October 2010 issue of the Healthcare Financial Management Association's Healthcare Cost Containment newsletter. The article describes 10 strategies for reducing supply chain costs and improving efficiency from the top performers in UHC's 2010 Performance Excellence Collaborative: Denver Health, University of Wisconsin Hospital and Clinics, Wake Forest University Baptist Medical Center, and Wishard Health Services.

For more information about the UHC Performance Excellence Collaborative, contact Emmet Goldberg, associate vice president, at (630) 954-1032.

Value Analysis Facilitators Achieve Significant Savings

Value analysis facilitators at Virginia Commonwealth University Health System (MCV Hospital) and University of Mississippi Health Care implemented initiatives that saved their organizations thousands of dollars. Read more.

Did You Miss the Physician Insight Plus Web Conference?

Carefx logo

A recording of the recent Carefx Web conference, "Empowering Physicians: Intuitive Views Into Clinical Performance," is available on demand. During this program, Carefx introduced Physician Insight Plus, a dashboard that builds on the powerful benchmarking and reporting tools of UHC's Clinical Data Base/Resource Manager and enables intuitive performance review at both the individual physician and department level.

For more information about Physician Insight Plus, download the brochure or contact Gary Schumacher, director, at (630) 954-1721.

New UHC Publications

2011 UHC Accreditation Resource Guide

Incentive Compensation 2010 Executive Summary and Field Brief

Midlevel Providers 2010 Executive Summary and Field Brief


In the November 2010 issue, Peter Butler, president and chief operating officer of Rush University Medical Center, was incorrectly referred to as Peter Baker. UHC News regrets the error.

icon  Editorial Contacts

Carol Christofferson
Managing Editor
(312) 775-4147

Amy Akers
Senior Editorial Specialist
(312) 775-4103

Belinda Duvel
Senior Editorial Specialist

Find Award Winners Connect to Savings Plan Ahead

Gold medal

See the latest member recognitions in the UHC News Center. To share news about honors your organization has received, send information to Amy Akers, senior editorial specialist.

Signing contract

To see what's new in UHC's Contract Solutions Program, including the 2011 bid calendar, visit the Web site or contact Susan Wan, senior director, at (630) 954-1039.


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